Frequently-asked questions about finding help
Finding just the right mental health services and understanding the limits of insurance coverage can be challenging. Mental Health America has some answers to frequently-asked questions about accessing mental health services:
Louisville Metropolitan Area
If you have an emergency, visit the Emergency Room of a hospital, call 911, or call the Crisis and Information Center :
For routine or urgent care, Seven Counties Services is the state’s regional mental health center for Metro Louisville and the counties that surround Jefferson . For an appointment, call:
(502) 589-1100 or 1-800-264-8799
TDD (502) 589-4259
Several non-governmental organizations provide services and supports for adults with severe mental illnesses. In addition to SCS they are:
Kentucky has fourteen regional mental health centers (Seven Counties Services is our local one) with offices in most counties. Find telephone numbers (including TTY) for appointments and urgent care listed by the county listed by the KY Department for Behavioral Health here .
Finding help elsewhere in the United States
Mental Health America suggests ways to find treatment resources here .
Professional services through your health insurance
If you have health insurance, state and national parity laws require similar benefits for physical and mental health services. Your insurance company often contracts with a �behavioral health� company for access to a network of mental health professionals; the call-center number is usually on the back of your insurance card. If not, call your insurer. You may also want to find a professional using the MHA �find treatment� website or by networking with your friends and colleagues; when calling for an appointment, ask if your insurance can be accepted.
The Kentucky Division of Protection and Advocacy provides information and services to people with mental illnesses who are having difficulties navigating the system or are have complaints about their treatment. Message line & TTY: 1/800-372-2988 & 1/502-564-2967.